The room was not stocked with anything, so no mini bar items like bottled water, 2 cans of beer and since it was put 30th anniversary we asked for something special, in advance, but got nothing. Finally pleading exhaustion we got to our room. The hotel staff arranged for our room, but went over absolutely nothing about the hotel and then I asked about the $250 resort credit and he handed us over to a sales person who proceeded to try and sell us all kinds of extras on and off resort. We had been up since 2 am and arrived at the resort at 3 pm, so we were tired, dressed in jeans and hot. We arrived at Secrets and the immediate experience was so welcoming a glass of bubbly and a smile. I was so looking looking forward to the 30th Anniversary trip. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for Hyatt CleanComplete Verification™ in your favorite browser. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any Hyatt property with the ultimate peace of mind. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24-hour room service, daily refreshed mini-bars, entertainment and Unlimited-Luxury(R).

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